Terms of Service.

These terms and conditions govern the use of the Nuvica.es website and the purchase of products through our online store, in accordance with current legislation in Spain, Portugal, and the European Union.

1. Company information

  • Headline: Claus Graff
  • Trade name: Nuvica.es
  • Address: Gymnasievej 149, st. tv, 4600 Køge, Denmark
  • Email: contacto@nuvica.es
  • Telephone: +45 71 22 81 61
  • CIF / CVR: DK29644411

2. Scope of application

These terms and conditions apply to all sales made to end consumers residing in Spain and Portugal. By placing an order on Nuvica.es, you expressly accept these terms and conditions.

3. Products and prices

  • All products are described as accurately as possible.
  • Prices include VAT in accordance with EU legislation.
  • Shipping costs are clearly indicated before confirming the purchase.
  • We may update prices and descriptions without prior notice, without affecting already confirmed orders.

4. Purchasing process

  1. Select the products and add them to your cart.
  2. Enter your personal information and delivery address.
  3. Choose your payment method and confirm your order.
  4. You will receive a confirmation email with the purchase details.

5. Payment methods

We offer secure payment options:

  • Credit/debit card (Visa, Mastercard, Maestro).
  • PayPal .
  • Cash on delivery (no commission) : Pay cash directly to the delivery person upon receiving your order.
    • Have the exact amount ready; the carrier may not have change for large bills.
    • If delivery of a cash on delivery order is refused, we may claim the actual shipping costs .

All transactions are protected with SSL encryption. Nuvica.es does not store card details.

6. Shipping and delivery

  • We ship from our warehouse in Seville to all of Spain and Portugal.
  • Standard delivery time: 2 to 5 business days .
  • Free shipping for orders over €100.
  • Shipments to the Canary Islands, Ceuta, and Melilla may take longer and may be subject to customs.

Check the Shipping Policy for more details.

7. Right of withdrawal

You have 14 calendar days to withdraw from the contract from the date of receipt of the order.

Exceptions for hygiene reasons:

  • Sex toys, underwear, or cosmetics that have been opened or unsealed cannot be returned.

See the Return Policy for more information.

8. Legal guarantee

All products come with a two-year legal warranty from delivery, in accordance with EU consumer law.

If a product arrives defective or fails within the warranty period, Nuvica.es will cover the return and replacement costs.

9. Data protection

Your personal data is processed in accordance with the GDPR (EU 2016/679). See our Privacy Policy .

10. Responsibility

  • Nuvica.es is not responsible for the misuse of purchased products.
  • We are not responsible for the technical unavailability of the website.
  • We are not responsible for delays or failures due to force majeure (strikes, natural disasters, etc.).

11. Applicable legislation and conflict resolution

These terms and conditions are governed by European Union law and the national laws of Spain and Portugal, depending on the consumer's place of residence.

In case of conflict, you can contact the competent consumer authorities or the European online dispute resolution platform: https://ec.europa.eu/consumers/odr .

12. Contact

For any questions, please contact us:

  • Email: contacto@nuvica.es
  • Telephone: +45 71 22 81 61
  • Hours: Monday to Friday from 9:00 a.m. to 5:00 p.m.

Last updated: August 2025