Privacy Policy.

At Nuvica.es, the privacy and protection of your personal data are a priority. This Privacy Policy describes how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) , Spanish Organic Law 3/2018 , and Portuguese Law No. 58/2019 .

📌 Identity of the data controller

Responsible: Claus Graff
Trade name: Nuvica.es
Address: Gymnasievej 149, st. tv, 4600 Køge, Denmark
Email: contacto@nuvica.es
Telephone: +45 71 22 81 61
CIF / CVR: DK29644411

📋 Personal data we collect

We may collect and process the following data:

  • Identification data: name, surname, address, ID/NIF (when necessary)
  • Contact information: email, phone number
  • Payment details: payment method and billing details (we do not store card details)
  • Browsing data and cookies (see Cookie Policy)
  • Order history and customer service communications

🎯 Purpose of the treatment

The data is used for:

  • Manage your purchase and delivery of products
  • Provide customer service and technical support
  • Manage returns and warranties
  • Send commercial communications (if you authorize us)
  • Comply with legal and tax obligations

📌 Legal basis for processing

  • Execution of the contract (purchase in the online store)
  • Consent for commercial communications
  • Legitimate interest to improve our services
  • Legal obligations arising from tax, accounting or data protection regulations

📦 Data retention

Personal data will be retained as long as necessary for the purpose for which it was collected and for the periods required by tax and commercial legislation (for example, 6 years for invoices).

📤 Communications and data transfer

Your data will not be sold or transferred to third parties, except in the following cases:

  • Logistics service providers (to deliver your order)
  • Payment platforms (such as Shopify Payments, Stripe, PayPal)
  • Tax and accounting advice, when necessary
  • Public authorities if required by law

🌍 International data transfers

We use platforms with servers outside the EU (such as Shopify Inc. in Canada or the US), but we guarantee that they have standard contractual clauses (SCCs) and appropriate measures to protect your data in accordance with the GDPR.

🔐 Security of your data

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, alteration, or disclosure, including:

  • Encrypted connections (SSL)
  • Restricted access to systems
  • Internal training in data protection

🧾 User rights

As the data subject, you may exercise the following rights:

  • Access: know what data we have about you
  • Rectification: correct inaccurate data
  • Deletion: request that we delete your data (where possible)
  • Limitation: restrict the processing of your data
  • Portability: receiving your data in a structured format
  • Opposition: object to processing in certain cases

To exercise these rights, please write to us at contacto@nuvica.es , clearly stating your request and attaching a copy of your ID.

📞 Supervisory Authority

If you believe your rights have not been respected, you can file a complaint with:

📆 Changes to this policy

We reserve the right to modify this Privacy Policy to adapt it to future legislative developments or industry practices. The date of the last update will be indicated at the end of the document.

Last updated: July 2025